Optimise the Corporate Information Estate with Enterprise Analytics

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High powered Enterprise Content Management Analytics

RAVN Analytics provides high-powered Enterprise Content Management Analytics to the market. This business intelligence application provides browser-based analytics anyone can use. It is a robust, interactive alternative to the slow-paced method of gathering traditional Enterprise Content Management business intelligence using SQL / SQL Reporting Server and currently supports RAVN Connect, HP IDOL, various Document Management Systems and the Microsoft SharePoint 2013 or 2016 platform.
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Benefits

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Reduce Risk

RAVN Analytics can be a valuable asset in the governance of your corporate knowledge, tracking to ensure it is being correctly consumed and is not being abused or in the worst case, leaking from the business.

Improve the efficiency of search and user experience

RAVN Analytics provides the insight necessary to refine your search infrastructure to ensure users are finding valuable information they need, quickly and efficiently.

Competitive Advantage

By understanding how your employees use the system you can also tailor it in a way that best meets their needs and helps them and the business remain competitive.

Promote Top Users

Identify system adoption and promote individuals who are using the system to the fullest and encourage other users to make the most of the search solution.

Track

RAVN Analytics provides analytics at the document and library level with reporting on content that has been accessed and viewed across the corporate information estate. Additionally in the case of Document Management Systems (DMS) content, RAVN Analytics monitors specific document management activity, such as content that has been checked in and out by users at the Active Directory group level, providing valuable consumption insight. RAVN Analytics also provides usage analytics for website, intranet and extranet sites and can provide automated, periodic reporting to appropriate team leaders.
Uniquely, RAVN Analytics can track search activity of the HP IDOL engine, either in direct search applications of the technology, or more commonly, where it provides the native search capability within system that is underpinned by IDOL.
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Report

RAVN Analytics comes complete with pre-configured multi-dimensional OLAP (Online Analytical Processing) cubes and a user friendly reporting interface. Including tabular and graphical ‘slice and dice’ views, users can also output result sets to Excel or other systems.
Users can create and save regular Key Performance Indicators (KPIs) to establish reports on the success (or otherwise) of search terms and results (whether the items are clicked through to or not) cross the Enterprise corpus of content.
RAVN Analytics is also compatible with popular propriety reporting tools such as Tableau and QlikView.
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Audit

RAVN Analytics provides an audit capability to monitor business process adoption and compliance and thereby mitigate against common risks to the business, including data loss.
Patterns of adoption across offices can be analysed and where necessary, remedial steps can be taken to improve training on key business systems.
The system will highlight unusual or out of condition events, such as exceptionally high levels of document check outs or perhaps inappropriate consumption of cross functional content.
But should anonymity be a statutory requirement, individuals names can be removed from reports, without losing visibility of individual behaviour patterns.
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Improve

In the most successful and broadly adopted Enterprise Search or Search-based systems, the refinement of the search system, its relevance ranking and personalisation for groups or even individuals, has been key.

RAVN Analytics provides the empirical data to drive that process.

For search, RAVN Analytics provides the insight into the specifics of what users are looking for, which allows relevance algorithms to be refined so that content can be targeted more effectively. Organisations can use website or intranet traffic and search data to focus efforts on areas of most popularity or interest, enabling them to expand and update content and improve the Return on Investment (ROI) in the content.

In the context of Knowledge Management, clients have found the solution particularly useful for identifying how (or indeed whether) Know How is being consumed, so content can be refocused as necessary.

In the legal context, Professional Support Lawyers (PSLs) use RAVN Analytics to identify where cross-practice consumption of Know How is occurring, providing the opportunity to provide additional context and support, if required, to the end user. Conversely, the same information can be used to prevent inappropriate and potentially dangerous use or mis-use of domain specific content.

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Latest Case Study

Read our latest customer experience showing how our products have benefited their organisation

  • 
    Our primary goal here is to leverage knowledge to accelerate business and deal decision-making and to harness the collaborative power of a multi-geography growth markets organisation. RAVN Connect is an important component in a differentiation we bring to our investors around how we share knowledge and get to more dynamic decisions on deal flow. Additionally, it helps us harness macro-economic, sectoral and functional knowledge flows seamlessly and is ultimately a major competitive advantage for us.
    
    
     
    Ovais Naqvi, Managing Director – Head of Market Engagement at Abraaj
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    It's likely to save us tens of millions of pounds in lost revenue.
    
    
    
     
    Horia Selegean, Head of Revenue & Margin Assurance at BT
  • 
    Sky are committed to using the latest innovations to ensure our customers receive the best possible viewing experience. RAVN’s AI component has allowed us to successfully automate the EPG review process which has dramatically reduced the review time as well as ensuring we maintain robust and compliant information">
    
    
    
     
    Angus Gairdner, Head of Content Planning Operations at Sky
  • 
    By adopting this innovative platform we are able to quickly focus on the high value and high risk contracts within large data sets, simply categorise and divide up tasks and ultimately provide a more responsive service to our clients. We are now looking to roll out the RAVN solution to live client matters within the firm
    
    
     
    Lucy Dillon, Chief Knowledge Officer at Reed Smith
  • 
    The RAVN solution effortlessly made all of our operational content, valuable precedent and knowledge content discoverable within the firm’s chosen collaboration and Search platform, Microsoft SharePoint. As such, the disruption for users was negligible, yet the benefits from efficient search, preview and expertise location across a geographically distributed organisation have been significant.
    
    
     
    Jeremy Rooth, Director of Business Transformation & Knowledge Management