Monitoring the health of your Enterprise Applications

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Optimise your Enterprise Application environment

RAVN Manage is a unique tool that robotically monitors and manages an organisations’ enterprise software applications, especially around Search, Document Management and Database driven systems. It acts as an assistant to systems administrators and exposes hidden problems that would be very difficult to spot with purely manual efforts.
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Benefits

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Quick Understanding

Gives you a quick understanding of the architecture of your application environment and the interdependencies of the different components

Increase Productivity

Deploy less of your IT staff to check your Enterprise Search system or other Enterprise application for errors so they can be used in other areas to increase productivity.

Stay Ahead of the Competition

Stay ahead of the competition by ensuring your staff are up-to-date by accessing the latest information in your Enterprise Search solution and other environments.

Instant Awareness

RAVN Manage provides IT teams with instant awareness on your Enterprise Search or any other Enterprise application and helps them to maintain Service Level Agreements with their business and protect not only the reputation of the department but the organisation as a whole.

Health Checks

Health checks are performed on a scheduled basis to ensure the system performs and data is indexed in your application environment. You are also able to monitor the index components of the system to keep an eye on important parameters. You receive emails when user defined limits are exceeded, based on specific criteria.

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Integrity

Check the integrity of mirrored Search components, for example, and use RAVN Manage to re-index and reconcile data in your index.

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Indexing Overview

The component status overview or icon overview allows the components to be organised in an architecture diagram. This way the user can get a quick understanding of the application architecture and the interdependencies of the different components.

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KPI Gathering

RAVN Manage allows you to track and alert KPIs that can be gathered from a multitude of sources. Preset KPIs are available depending on the type of service being monitored. Default KPIs include number of search queries per second, index queue sizes and other relevant search specific indicators. KPIs can also be generated from SQL Query results, Windows Management Information (WMI) and even custom scripts using RAVN Manage’s in-built script editor. KPIs extracted from a service’s logging can also be exposed for tracking and alerting.

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KPI Tracking and Analytics

Track any data measure in your Search system or other application and view graphs of historical trends. Overlay multiple KPIs from different services to analyse trends and investigate issues.

RAVN Manage Analytics provides multidimensional data cube analysis of your Search environment with pre-prepared dimension and fact Tables. Prebuilt Analytics reports can be exported or use the power of the multidimensional cubes to dig into the data using the very flexible Analytics Explorer interface. Cubes can also be exported for analysis by proprietary Business Intelligence tools. This could provide insight and advanced warning of a developing problem and allow Search system usage to be investigated.

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Environments

Check real time status of all your environments; Production, Test, QA and Development. Alternatively define environments at a geographical or other custom level.

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Intelligent Feedback

Receive emails when user defined limits are exceeded, based on various system specific criteria.

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Zone Overview

Arrange and manage maintenance tasks to reflect zoned or geographically diverse deployments of application environments.

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Host Overview

The Host Overview provides you with a view of the service statuses grouped by server or host.

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Commands

Manually send maintenance commands to the indexing system directly from the RAVN Manage interface. Commands might include starting or stopping remote components or, for example, defragmenting a Search index.

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Proactive Maintenance

Set up scheduled jobs to automate tasks such as synchronising servers that form mirrored pairs. Jobs can also optimise of Search server indices and reconcile them against other systems such as aDocument Management System backend.

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Geographical Status Summary

Generate a graphical representation of the Enterprises’ infrastructure to help with understanding workflow and diagnosing faults.

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Integration with Other Monitoring Systems

RAVN Manage can be integrated with Microsoft System Centre Operations Manager or alternative monitoring solutions to provide the deepest level insight.

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Alert Management

Define the criteria and KPIs that should generate alerts. Deactivate alerts when components are down for maintenance. Set thresholds before which alerts will be suppressed, to eliminate noise from transient false-positive conditions.

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Service Management

Every single service can be managed. Services can be started and stopped. Configuration files can be viewed, test searches can be performed. Log files can be analysed and alerts on them can be configured using regular expressions to detect and extract matches against some user-defined criteria.

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Best Practice

Leverage the many man-years of experience from RAVN with embedded best practice parameters. Benefit also from the same experience from RAVN’s consulting and support teams.

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RAVN Manage Proxy

RAVN Manage Proxy is a component that can be installed on a remote server to provide a communication channel for RAVN Manage, where the monitored application does not itself have an open API. This greatly extends the scope of services RAVN Manage can monitor.

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Monitoring

RAVN Manage provides real-time monitoring of the status of all elements of a an Enterprise application, from software through to hardware resources. Not only that, RAVN Manage performs intelligent checks on the behaviour of the service to check that in addition to its announced status, it is actually operating correctly.

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Need more information?

Read our Manage Brochure

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Manage Case Study

Read our latest customer experience showing how RAVN Manage has benefited their organisation

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    RAVN's platform has allowed us to implement our vision of providing integrated, secure and effective access to our knowledge resources. 
    
    
     
    Robin Hall, Head of Knowledge Management at Howard Kennedy
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    RAVN is one of a number of innovative solutions that the business is implementing as part of IT's 2020 vision aligned to improve efficiencies and productivity benefits across the firm
    
    
     
    Clive Knott, IT Director at Howard Kennedy
  • 
    Our primary goal here is to leverage knowledge to accelerate business and deal decision-making and to harness the collaborative power of a multi-geography growth markets organisation. RAVN Connect is an important component in a differentiation we bring to our investors around how we share knowledge and get to more dynamic decisions on deal flow. Additionally, it helps us harness macro-economic, sectoral and functional knowledge flows seamlessly and is ultimately a major competitive advantage for us.
    
    
     
    Ovais Naqvi, Managing Director – Head of Market Engagement at Abraaj
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    It's likely to save us tens of millions of pounds in lost revenue.
    
    
    
     
    Horia Selegean, Head of Revenue & Margin Assurance at BT
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    Sky are committed to using the latest innovations to ensure our customers receive the best possible viewing experience. RAVN’s AI component has allowed us to successfully automate the EPG review process which has dramatically reduced the review time as well as ensuring we maintain robust and compliant information">
    
    
    
     
    Angus Gairdner, Head of Content Planning Operations at Sky